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Bug reports are not "a good read". Instead of meticulously trying to convey what, how, why, when something happend; let your experience do the talking. Show, don't tell.
Now
Title
Cannot upload spreadsheets in file upload form
Description
When I try to update my name and profile picture in the settings view I get an error message saying: "failed to save settings".
Steps to reproduce
1. Login to the gallery with a regular user
2. Go to the settings page
3. Fill in a name
4. Select a profile picture
5. Press Save
6. An error message saying "failed to save settings" will be shown
Videos/images
https://usercontent.jira.com/videos/a1b2c3d4e5
App version
v1.16-a3de32b
Environment
Staging
Device
Desktop, macos 14, Chrome 121
User/sesssion info
[email protected]/hunter2, regular user
With Whitespace
Title
Cannot upload spreadsheets in file upload form
Simplify communication

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Get everything you need to understand and fix a bug upfront. No need for endless back and forth to figure out details that might be relevant for solving the problem.
Now
M
Max09:35
Hey! I can't change my name and profile picture on my account. Let me send you a video. Do you know why?
grainy-compressed-and-weirdly-cropped-video.mp4
A
Alex09:39
Ok, I see. That's a vague error message. What environment, user, browser, etc. are you using?
M
Max09:40
I only get this error on staging, it works fine in production.
A
Alex09:41
...and which user and browser are you using?
M
Max09:50
I'm using [email protected]. And the browser is... chrome? I guess.
A
Alex09:55
Thanks. What profile picture are you trying to upload? Can you send it to me so I can test with the same file?
M
Max09:56
Yeah sure. Let me find it...
M
Max10:01
max-profile-picture.png
A
Alex10:21
Ok, I can't reproduce this with my user on staging. Can I get your password so I can try it on your user?
M
Max10:21
Sure, it's hunter2
A
Alex10:21
Thanks
A
Alex10:49
The server says that there's a missing permission, but of course you have permission to change your own profile picture. We might be checking permissions incorrectly for some user types. Let me create a bug report for it and let someone jump on it asap.
M
Max10:50
Thanks!
With Whitespace
M
Max09:35
Hey! I can't change my name and profile picture on my account. This is what happens when I try https://whitespace.dev/app/wr/wi9tw1vp9f0lbyhp. Do you know why?
A
Alex09:39
The server says that there's a missing permission, but of course you have permission to change your own profile picture. We might be checking permissions incorrectly for some user types. Let me create a bug report for it and let someone jump on it asap.
M
Max09:40
Thanks!
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